NMB Bank Plc has emerged triumphant with three prestigious awards at this year's Annual Tanzania Service Excellence Awards, underscoring its dedication to elevating service standards and catalyzing social and economic empowerment for consumers, businesses, and communities.
The 2024 Annual Tanzania Service Excellence Awards, held over the weekend in Dar es Salaam, saw NMB Bank Plc scoop three awards, including the overall winner for the Corporate Social Responsibility (CSR) category. Additionally, the bank secured the first runner-up positions in both the Banking Sector and the Special Inclusive Customer Service Programme.
Organized by the Chartered Institute of Customer Management, these awards recognized NMB Bank's unwavering commitment to elevating service quality and fostering impactful change within Tanzanian society. While the Service Excellence Awards have been a fixture in various African countries since 2010, this year marked their debut in Tanzania.
Ms. Abella Tarimo, Head of Customer Experience at NMB, expressed gratitude following the accolades, citing them as a validation of the bank's strategic prowess. "At NMB Bank, customer satisfaction remains paramount, driving our operational ethos. We upgraded our systems last year to ensure seamless service delivery. Since January, our customer service center has operated round the clock, a testament to our dedication to service excellence."
Tarimo further elaborated, "Through our innovative digital solutions, expansive branch network, and committed staff, we are steadfast in reshaping Tanzania's financial landscape and delivering exceptional services to our esteemed customers. Additionally, we remain committed to giving back to the communities where we operate through our corporate social investment program."
Speaking at the event, Ambassador John Ulanga, Director of International Trade and Economic Diplomacy at the Ministry of Foreign Affairs and East African Cooperation, highlighted the evolution of Tanzania's economy over the past three decades. "Approximately 30 years ago, agriculture contributed around 48 to 50 percent of our GDP, with services accounting for roughly 25 percent. Today, nearly half of our GDP comes from the services sector."
Ulanga stressed the importance of technological investment in enhancing both customer service and the overall customer experience journey. "Quality service provision serves as a distinguishing factor among companies. The time is ripe for companies to prioritize strategies aimed at enhancing customer service," he emphasized.
NMB Bank's triumph at the Tanzania Service Excellence Awards underscores its pivotal role in driving service innovation and societal impact within Tanzania's financial landscape.