In a strategic move to enhance its presence and convenience for customers, NMB Bank has announced plans to open six new branches and increase its network of agents to over 30,000 by the end of this year. Mr. Alex Mgeni, the head of business banking at NMB, revealed this ambitious expansion initiative during the NMB Business Executive Network (BEN) dinner forum held in Dar es Salaam over the weekend.
Addressing a distinguished audience of top-end business customers from Dar es Salaam and the Coast regions, Mr. Mgeni emphasized NMB's commitment to providing innovative financial products and digital solutions. He outlined the bank's focus on leveraging new technologies to enhance customer experience. NMB's services are accessible through a vast network comprising 230 branches, 22,000 agents, and numerous ATMs, among other channels.
"The purpose of all this is to make banking more convenient and reduce the need for branch visits, incorporating highly innovative solutions like NMB Mkononi and Mshiko Fasta. We are also planning to increase the number of ATMs and enhance other digital services," explained Mr. Mgeni. As part of this expansion, two new branches will be established in the Chanika and Kariakoo areas in Dar es Salaam.
The event, attended by influential figures including the Ilala District Commissioner Edward Mpogolo and Dar es Salaam Mayor Omar Kumbilamoto, received accolades for fostering healthy and constructive engagements within the business community. Mayor Kumbilamoto expressed admiration not only for NMB's lending initiatives but also for its credit services, highlighting the bank's remarkable decision to increase the single borrower limit to Sh350 billion, up from the 2022 level of Sh250 billion.
NMB Bank's proactive approach to expanding its services underscores its commitment to offering cutting-edge financial solutions and convenient access to its growing customer base. Stay tuned for further updates on NMB's progressive developments.